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PostPosted: Fri Oct 11, 2019 6:33 pm 
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Joined: Sun Mar 06, 2011 12:04 am
Posts: 4130
First name: Chris
Last Name: Pile
City: Wichita
State: Kansas
Country: Good old US of A
Focus: Repair
Status: Professional
Anyone else having trouble with StewMac getting orders correct? Last Friday I ordered close to $300 worth of tools and supplies for myself, and our own dear fumblefinger. The box showed up Monday. However, it was short one of my tools - and some of the supplies were broken. No problem, called on Tuesday - they said they'd take care of it for free. Package shows up today, and guess what? Still short the tool, and the supplies were broken AGAIN. Then, Al Bacon emailed me to say he just opened one of their truss rod repair tool kits (ordered last Friday), and some of the parts are the wrong size! Now I have to call again on Monday. WTH, PEOPLE?

Are the new owners hiring addicts and drunks to be pickers in the warehouse?

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"Act your age, not your shoe size" - Prince



These users thanked the author Chris Pile for the post: fumblefinger (Fri Oct 11, 2019 7:40 pm)
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PostPosted: Sat Oct 12, 2019 5:53 am 
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Brazilian Rosewood
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Joined: Mon Dec 27, 2010 9:06 pm
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Location: Magnolia DE
First name: Brian
Last Name: Howard
City: Magnolia
State: Delaware
Zip/Postal Code: 19962
Country: United States
Focus: Repair
Status: Professional
The new owners only care about profits..... Wish I could say how I know that for certain

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PostPosted: Sat Oct 12, 2019 7:41 am 
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Cocobolo
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Joined: Mon Feb 13, 2012 8:49 pm
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First name: peter
Last Name: havriluk
City: granby
State: ct
Zip/Postal Code: 06035
Country: usa
Focus: Build
Status: Amateur
And this vendor seems to be conceding a whole lot of competitive bandwidth with its uneconomic shipping charges and a prime competitor offering free shipping, which I have happily used.

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PostPosted: Sat Oct 12, 2019 5:16 pm 
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Brazilian Rosewood
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Joined: Tue May 13, 2008 10:44 am
Posts: 4296
Location: Virginia
I've been buying stuff from Stewmac since the 90's when you had to call your order in and can only remember one time when they screwed up an order. I've not bought much this last year though so I hope it doesn't become a trend. IF so there are certainly plenty of other options.


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PostPosted: Mon Oct 14, 2019 8:47 am 
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Joined: Sun Mar 06, 2011 12:04 am
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First name: Chris
Last Name: Pile
City: Wichita
State: Kansas
Country: Good old US of A
Focus: Repair
Status: Professional
Just got an email apology this morning, with a promise to send the correct stuff post haste. We'll see. I still might call just to vent. I can see a mistake once in a great while.... but 3 in a row on the same order? This suggests a serious problem.

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"Act your age, not your shoe size" - Prince


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PostPosted: Mon Oct 14, 2019 11:46 am 
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Koa
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Joined: Wed Feb 17, 2016 8:54 am
Posts: 554
State: Texas
Country: United States
Focus: Repair
I've had it happen maybe twice, but what I've done to make life easier is compile a list of things that they sell that are available from sources that end up being way cheaper and easier to deal with.

Good example being the "acoustic maple shims" they sell. It's just maple veneer sheets cut down to a smaller size. As a result I no longer buy their shims but just buy maple veneer and cut whatever I need, saves so much money.

And honestly alot of what they sell as "specialty" tools are tools you can make yourself without a huge amount of effort or investment. They really just take alot of machinist tools and *slightly* modify them to make them work better for instruments.


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PostPosted: Mon Oct 14, 2019 6:45 pm 
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Cocobolo
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Joined: Mon Feb 13, 2012 8:49 pm
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First name: peter
Last Name: havriluk
City: granby
State: ct
Zip/Postal Code: 06035
Country: usa
Focus: Build
Status: Amateur
But what about the left-handed screwdrivers?

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These users thanked the author phavriluk for the post: Pmaj7 (Tue Oct 15, 2019 1:07 am)
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PostPosted: Mon Oct 14, 2019 6:50 pm 
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Koa
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Joined: Wed Feb 17, 2016 8:54 am
Posts: 554
State: Texas
Country: United States
Focus: Repair
phavriluk wrote:
But what about the left-handed screwdrivers?


They're in the section with the left handed pianos


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PostPosted: Sat Oct 19, 2019 10:30 am 
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Joined: Sun Mar 06, 2011 12:04 am
Posts: 4130
First name: Chris
Last Name: Pile
City: Wichita
State: Kansas
Country: Good old US of A
Focus: Repair
Status: Professional
Saturday, the 18th - I finally have ALL the tools I ordered (including the stuff for Al Bacon), nothing is broken. They sent them in a box this time, instead of a bubble envelope.

That is TWO WEEKS and 3 mailings for one order. It's pathetic.

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"Act your age, not your shoe size" - Prince


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