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PostPosted: Wed Jun 07, 2006 3:05 am 
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Old Growth Brazilian
Old Growth Brazilian

Joined: Tue Dec 28, 2004 1:56 am
Posts: 10707
Location: United States
This is just a curiosity question about how everyone works with their clients during construction.

How much input do you allow a client to have after the order is placed and construction begins?

Typically I allow the client to pick the specific wood sets and appointment. And keep them posted on a weekly basis of the progress. I actually like the client to be involved fairly intensely as materials are acquired and during construction. I want to please the client so I go out of my way insure I am working the desire of the client, and do all I can to keep them involved in the project.

I know some builders that after the specs are set and construction begins don’t have much ongoing contact with the client. To avoid unnecessary delays, so I am just looking for a feel of how everyone deals with their clients during construction, purely for curiosity sake.
MichaelP38875.506412037


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 Post subject:
PostPosted: Wed Jun 07, 2006 3:37 am 
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Koa
Koa

Joined: Sun Jun 12, 2005 9:38 am
Posts: 1059
Location: United States
I will usually send a client an email update every week or two, and will include photos of the build progress. I also encourage them to get in touch if they have any questions. Most of mine have been pretty quiet so far.

Best,

Michael

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 Post subject:
PostPosted: Wed Jun 07, 2006 3:46 am 
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Site Admin
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Joined: Mon Dec 27, 2004 5:02 am
Posts: 8522
Location: United States
First name: Lance
Last Name: Kragenbrink
City: Vandercook Lake
State: Michigan
Zip/Postal Code: 49203
Country: USA
Focus: Build
Status: Semi-pro
I have a client section at my website where each individual client has his/her own home page. From that page I set up an interactive forum for all Q&A as well as build updates and galleries. I post all update images there. I have found that people like to share in there excitement as there guitars are being built, and having there updates online they can do that easily with there buddies at work and such
Also, I allow for unlimited changes up until I actually commit a piece of wood.

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 Post subject:
PostPosted: Wed Jun 07, 2006 6:24 am 
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Contributing Member
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Joined: Wed Jan 05, 2005 3:45 pm
Posts: 4337
Location: United States
Weekly updates, huh Michael?

That's convicting.

I'm going to do better in the future.

Thanks,

Steve

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From Nacogdoches...the oldest town in Texas.

http://www.stephenkinnaird.com


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 Post subject:
PostPosted: Wed Jun 07, 2006 6:32 am 
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Old Growth Brazilian
Old Growth Brazilian

Joined: Tue Dec 28, 2004 1:56 am
Posts: 10707
Location: United States
Convicting tisk tisk tisk


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 Post subject:
PostPosted: Wed Jun 07, 2006 6:35 am 
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Contributing Member
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Joined: Wed Jan 05, 2005 3:45 pm
Posts: 4337
Location: United States
Oh, it's so bad, feel free to pile on the really ugly emoticons. You're being much too gentle.

I'm afraid I don't communicate nearly enough with clients. No wonder they're always so jumpy and worried....

SK

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http://www.stephenkinnaird.com


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